How to Choose an IT Managed Services Provider Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal. Here are considerations to make as you come up with your final choice: Experience Your […]
How to Choose an IT Managed Services Provider
Research prior to choosing your IT managed services provider will help you make a wise decision, if only because there are tons of options nowadays and none of them are created equal.
Here are considerations to make as you come up with your final choice:
Your IT managed services provider works as your end-to-end solutions provider, so if they don’t have enough knowledge and experience, there will be inconsistencies between service expected and service provided. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.
A reputable IT managed services provider will have adequate qualified staff not merely to maintain your present structure, but to keep you thinking forward as well. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. If they have too few people to manage your current IT needs, how can they help you grow in the future?
The three most common types payment include alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure will not fix any problems in question, but is an effective and less expensive method if you have an internal team of IT experts.
>> Per Device
In this structure, the customer will be charged according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.
>> Per User
This is the most preferred pricing method nowadays primarily because of its flexibility. All devices the user may own will be covered by the user cost itself. Very cost-effective indeed.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Whether you fall in the middle or at either end of this spectrum, you have to know your communication options with the IT managed services provider you have selected.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.